Information About Returns
If for any reason you are not completely satisfied with your Kerastase purchase, please contact our customer service at 1-866-537-2782 (Monday to Friday 9:00 am to 5:00 pm Eastern Time) and simply return the purchased products within thirty (30) days of the delivery. We will be happy to credit your account for the amount of the purchase.
To return an order, print and complete the return form found here, pack the item(s) to be returned, along with the return form in the original package if possible at the following address:
L’Oréal Canada – Return Departement
3500 rue Douglas-B.-Floreani, Door 31-32
We recommend that you return all products unopened and in the same condition in which they were delivered via Canada Post and that you send your return via Canada Post for your protection and to insure prompt delivery. We're sorry, but return shipping fees are not refundable.
If your package was damaged in shipment by the carrier, and its content rendered unusable, save the box and the merchandise and notify us immediately at 1-866-537-2782 (Monday to Friday 9:00 am to 5:00 pm Eastern Time). The carrier will be notified and the damaged package and the damaged items will be replaced.
Returns or exchanges for purchases made online may not be accepted for return or exchange at a Kerastase Salon.
We're sorry, but returns or exchanges for purchases made in a Kerastase retail store or partnered retail location may not be returned to Kerastase.ca. If the item you wish to return was not purchased through Kerastase.ca, we recommend returning to the place of purchase for resolution. In the event you are unable to return to the place of purchase, please contact our customer service at 1-866-537-2782 (Monday to Friday 9:00 am to 5:00 pm Eastern Time) for assistance.