Customer Service


Sales Tax

Kerastase is required by law to charge sales tax on orders shipped to all Canadian provinces.

Maximum Purchase Policy

Products ordered by e-commerce are not for resale. As such, we reserve the right to limit per item order quantities to 3 per product, per size, per day.

Payment Options

Kérastase accepts American Express, MasterCard, Visa, PayPal and Apple Pay. Credit card information entered in the site is secure and safe. All orders placed on this website are encrypted, thereby protecting any credit card information that is submitted at the time of the order.

In the event your credit card is declined, Kérastase will inform you of this event and request a new credit card number. Please provide Kérastase with your new credit card number within 5 days so we can fulfill your order without you having to resubmit your order.

International Orders

We regret that we do not ship outside of Canada at this time for orders placed at Please use our Salon Locator to find the Kérastase Consultant Salon location nearest you.

Shipping Confirmation

Upon check-out, an email will be sent to you with a copy of your order. Once your order has shipped, you will receive an additional email to confirm shipment of your order. The shipping tracking information will be included in that email so that you may check status of the order at your convenience. Should you have any questions about your order status, please contact a Kérastase Customer Representative at 1-866-537-2782 or email us at Customer Service.

Multiple Ship to Addresses

Currently, does not support sending to multiple addresses in one order. Please place the items in the basket that you wish to be sent to one location and send order. You may then proceed to send to another address by beginning the order process again.

Promotion Codes

If you have a promotional coupon code that can be redeemed from, please enter the offer code in the box in the shopping bag area upon checkout. The promotion will be reflected in the subsequent pages. If you would like to receive our timely promotions, please become a My Kérastase Member.

Order History

You may view your order history by signing into Your Account and selecting Order History from the left hand selection bar.