Covid-19 Covid-19

As the novel Coronavirus (COVID-19) is now affecting all of us across Canada and beyond, our thoughts are with our devoted community of hairdressers, salons, consumers and their families at this challenging time. Please be assured that we are taking precautions to keep our teams and customers safe and healthy.

Professional care is at the core of our brand values, and we are here to support our community as we navigate the new normal over the coming weeks together. If you feel the time is not right to visit your local salon for a hair service, we encourage you to reach out to your local Kérastase salon for their unique promotion code to apply on your next purchase on Kerastase.ca. When using this code, a portion of every product purchased will be given back to your salon! Together, we can support a small businesses today! These small gestures can make a big impact. A link to our salon locator can be found here to help support a local salon.

Do not forget about the importance of self-care, especially in times of uncertainty and stress. We recognize that you may prefer shopping from the comfort of your home, so we want to ensure that our online shopping process is seamless and you can get your products as safely and easily as possible. As always, our online diagnostic tool is available to help guide you in choosing the right hair care routine, and you can also contact our customer care experts by phone or through live chat for more assistance.

Thank you for being a valued part of the Kérastase Club. We wish you and your loved ones good health, and know we will get through this together.

Sincerely, KÉRASTASE


FREQUENTLY ASKED QUESTIONS:

ONLINE ORDERS

Kérastase Canada, along with parent company L’Oréal Canada, is a manufacturer and distributor of hygiene and personal care products, as well as hand sanitizing (hydroalcoholic) gel. As such, we have been classified by government officials under the category of essential sanitary products.

As a complement to this authorization, the government is allowing online commerce to continue as it is the safest way for consumers to buy in the current context.  As such, we continue to sell and distribute our products to consumers through this channel, via our own website, as well as retailer partners.

We have also put in place strict security and health protocols in all our facilities, including our manufacturing plant and warehouse, to ensure the safety of all. Our warehouse team currently processing online orders work in alternate shifts to practice social distancing guidelines, which may slightly affect shipping time.

Our number one priority remains the wellbeing of our employees and their families, our customers and our communities.

We appreciate your understanding and support during these difficult times. 

OUR SOLIDARY PLAN

As the effects of COVID-19 continue to disrupt communities around the world, we are proud to contribute to the fight against coronavirus in our hometown.  We have shifted the production of our Montreal plant to include the manufacturing of hand sanitizing (hydroalcoholic) gel, which will be donated to hospitals such as the Centre Hospitalier de l’Université de Montréal (CHUM) and McGill University Health Center (MUHC) as well as other health and charitable organizations in need. This program aims to support healthcare professionals, who are on the front-line in the fight to curb the spread of COVID-19. It’s our way of thanking them for their hard work.

For more information on our solidary plan:  http://www.newswire.ca/en/releases/archive/March2020/25/c2541.html

Please do not hesitate to contact us for more information.